We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Customers are responsible for the cost of return shipping. We do not provide pre-paid return labels or cover return shipping fees. All returns must be shipped back at the customer’s expense, and a valid tracking number must be provided once the item has been sent.
To start a return, please contact us at Customerservice@ninelineapparel.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order immediately upon delivery. If your item is defective or damaged, or if you received the wrong item, you must contact us within 48 hours of delivery so we can evaluate the issue and make it right.
After 48 hours, we are unable to assist with claims regarding damaged, defective, missing, or incorrect items.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Sale and Discounted Items
All items purchased on sale, with a promotional discount, or using a discount code are considered final sale and are not eligible for returns, refunds, or exchanges.
